The engagement stays inside its agreed scope.

These Terms of Service apply to the Southwest Resume Services, LLC website, client portal, purchases, and career-document or coaching services. By using the website or portal, purchasing a service, or accepting an invoice or signed scope, you agree to the terms that apply to that activity.

For a paid engagement, the accepted signed scope, invoice memo, or checkout description controls the specific price, deliverables, target direction, revision allowance, and timing if it differs from general website copy. These Terms govern the remaining relationship. If you do not agree, do not purchase or use the service.

We provide founder-led resume writing, career-document development, LinkedIn support, cover-letter support, interview preparation, and related career strategy only as included in the purchased or accepted scope.

• Accelerator: the current public $300 resume package.
• Career Launch: the current public $449 broader resume, LinkedIn, cover-letter, and launch-support package.
• Custom Solutions / Executive Review: scope-defined work generally beginning at $500.
• Essentials / additional target-lane resume: a $150 off-menu option for a second resume direction built from an existing approved SRS content foundation.

Package summaries are not promises of work outside the accepted scope. Additional target directions, extensive new research, net-new positioning, extra versions, or other expanded work may require a separate quote.

Outcomes depend on factors outside our control, including your qualifications, target choices, application activity, market conditions, employer systems, hiring decisions, and interview performance.

• Provide accurate, truthful, and reasonably complete information and source materials.
• Identify corrections, omissions, uncertainties, or later clarifications as soon as you become aware of them.
• Review drafts and final documents for accuracy, defensibility, and fit before use.
• Use portal links and other access credentials only for their intended purpose and keep them confidential.
• Respond within the timing needed to meet any agreed schedule.

We may pause or qualify work when necessary source information is missing or contradictory. Strategic reframing will remain grounded in information you provide or approve; we will not knowingly fabricate qualifications or results.

Your accepted scope defines the deliverables and revision allowance. Revisions cover refinement within the approved target direction, career level, and deliverables. A new lane, materially new evidence, expanded deliverable, or post-approval propagation may be quoted separately.

Timing begins from the kickoff condition stated in the accepted scope or invoice and depends on payment, intake completeness, scheduled conversations, client response time, and revision scope. A general website estimate does not override an engagement-specific timeline.

You are responsible for reviewing and approving the documents you use. We may preserve internal working files and quality-control records that are not part of the client delivery package.

Payment is due as stated at checkout or on the accepted invoice. Work ordinarily begins after required payment and intake materials are received unless we agree otherwise in writing.

Because the work is customized, refunds are generally unavailable after substantive work begins. Any cancellation, refund, credit, rescheduling, or partial-completion resolution will be evaluated against the accepted scope, work already performed, and applicable law. Nothing in these Terms limits a right that cannot legally be waived.

After full payment, you may use and modify the final client-specific documents delivered to you. You retain ownership of the personal facts and materials you provide. Southwest Resume Services retains its pre-existing and general methodologies, templates, systems, prompts, know-how, brand assets, and reusable processes.

We will not use identifiable or anonymized client excerpts, documents, outcomes, or project details for a portfolio, testimonial, marketing, generalized training set, or public example without separate affirmative written permission that identifies the approved use. Declining permission does not affect the purchased service.

We treat client information as confidential and use service providers and authorized tools to operate the website, portal, communications, payment, document, research, drafting, and quality-control workflows. Some work may be AI-assisted under human direction. AI output is not accepted as factual authority merely because a tool produced it.

We limit disclosure to what is reasonably needed for the service, security, legal obligations, or your instructions. Our current collection, provider categories, AI-assisted processing, retention practices, and request process are described in the Privacy Policy.

Do not attempt to access another person's portal, test or bypass security controls, upload malicious content, interfere with service operation, scrape restricted areas, or use the website for unlawful activity. A portal link or token is a bearer credential; notify us promptly if it is lost, misdirected, or exposed.

We may suspend or revoke access when reasonably necessary to protect a client, the service, or our systems. We do not promise uninterrupted or error-free availability, but we will use reasonable efforts to preserve submitted information and provide an appropriate path forward after an outage.

Services are provided on an as-available basis and are not legal, tax, medical, financial, or licensed employment-placement advice. To the maximum extent permitted by law, Southwest Resume Services and its owners, employees, and contractors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the service.

To the maximum extent permitted by law, total liability for a claim arising from a specific paid engagement will not exceed the amount paid for that engagement. These limitations do not apply where applicable law does not permit them.

These Terms are governed by Arizona law, without regard to conflict-of-law rules. Unless applicable law requires otherwise, disputes relating to these Terms or an engagement will be brought in a court of competent jurisdiction in Maricopa County, Arizona.

We may update these Terms prospectively by posting a new effective date. The terms accepted for an existing paid engagement continue to govern that engagement unless you and Southwest Resume Services agree to a change or applicable law requires one. Continued use after the effective date governs new website activity; it does not silently rewrite already accepted deliverables, price, or revision rights.

Questions about these Terms may be directed to: